Shipping & Delivery
When will my order ship?
We aim to fulfil all orders within 72 business hours. In busy periods it may take a little longer to process your order.
Where do you ship to?
We currently ship to the US, UK, EU, Hong Kong, and China.
What should I do if I receive a damaged package?
If you receive a damaged package please report this immediately to your delivery courier and take a photo of the package. Please note that VARCHU is not responsible for merchandise that is damaged or lost during transportation. We always pack everything carefully, thereby minimising possible damage.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking. If you have any issues please email at info@varchu.com
How much will import customs & duties cost?
We are unable to provide an exact estimate of these fees. Once your order arrives at customs, the shipping company will reach out to inform you of any additional costs. If you decide not to pay the required import taxes, VARCHU reserves the right to charge you for any costs we incur as a result. We recommend checking with your local customs office for more information on import taxes and duties before placing your order.
Returns & Exchanges
What is your return policy?
At this time, given our small scale, VARCHU does not accept returns or refunds, only exchanges and store credit are currently available. Please note all return shipping costs for exchanges will be born by the customer.
If there’s a manufacturing defect, please contact us with your order number and details — we’ll be happy to help find a solution. All inquiries kindly email info@varchu.com.
Can I exchange a product?
Yes, please kindly email us at info@varchu.com.
Orders & Payments
How do I place an order?
You can easily place an order by selecting the product, choosing your preferred options (size, color, quantity), and adding it to your cart. Once you’re ready, proceed to checkout, fill in your shipping details, and complete the payment.
Can I cancel my order after it was placed?
Unfortunately, it is not possible to cancel your order once placed. You are more than welcome to return the items after you have received them.
When will my payment be charged?
Your payment will be charged as soon as you complete the checkout process. You’ll receive an order confirmation email once the transaction is successful.
Is it safe to make payments on your site?
Yes, all payments are processed through secure, PCI-compliant payment gateways. Your personal and payment information is encrypted and kept private.
Product
What materials are the products made of?
All our products are made from high-quality, durable materials selected for both performance and sustainability. You can find detailed material information on each product’s description page.
What is your sizing recommendation?
Each product has a different fit, please refer to the product page and size chart to find the best size to suit you. Generally our size 1 corresponds to Small, size 2 to Medium, size 3 to Large, and size 4 to XLarge.